System Performance and Availability

Rules Holdings BVI Ltd is committed to providing a secure, reliable, and efficient platform for trading virtual assets. In compliance with our regulatory obligations, this section outlines factors that may materially impact system performance, potential risks, our mitigation strategies, and means of communication with our customers who may be affected.

1. Performance Factors

This section outlines potential scenarios that may affect our system performance and availability, this includes but is not limited to:

1.1. High Trading Volume/Market Volatility: During periods of significant market volatility or exceptionally high trading volume, you may experience delays in order execution, delayed access to account information, or temporary unavailability of certain platform functionalities. We utilize various measures to manage these periods of high demand, including capacity planning, auto-scaling infrastructure, rate limiting, and circuit breakers. Updates will be provided on our status page.

1.2 Scheduled Maintenance: We perform scheduled maintenance to ensure system integrity and improve performance. This may result in temporary unavailability of specific services or features. We will endeavour to notify you in advance of such scheduled maintenance periods, with any updates made via our status page.

1.3 Unscheduled Maintenance: Unplanned system issues may necessitate unscheduled maintenance. Such events may result in temporary unavailability of certain functionalities or the entire platform. We will endeavour to restore system functionality as quickly as reasonably possible. Any related updates will be posted to our status page.

1.4 External Cyberattacks: Despite our robust security protocols, our platform may be targeted by cyberattacks. In the event of such an attack, we may limit the availability of certain functionalities while we are implementing our security measures. Regular security audits and penetration testing form part of our proactive defense strategy. No customer action will be required unless otherwise specifically notified. Updates will be posted to our status page.

1.5 Software and Hardware Failures: Like any technology-based platform, our system may be subject to software and hardware failures. If such an event occurs, certain parts of our system may be temporarily unavailable. Our technical team will work diligently to resolve these issues, with updates provided on the status page.

1.6 Third-Party Service Disruptions: We rely on third-party services such as liquidity providers, cloud infrastructure providers, and custodians. Disruptions in these services may affect your ability to access certain parts of the platform. We actively monitor these dependencies and maintain contingency plans to minimize the effect of such disruptions. Any updates will be published on the status page.

1.7 Regulatory Changes: Forthcoming regulatory changes may require changes to platform functionalities and features. Where possible, we will communicate these changes to you in advance; however, in certain jurisdictions, we may be required to comply immediately without prior notice. Updates will be provided via the website and/or the status page.

1.8 Force Majeure: The Exchange may experience disruptions to our service due to unforeseen events, such as natural disasters, power outages, or telecommunications failures, or any other event that is outside of our reasonable control. We will work to restore services as quickly as reasonably possible in these circumstances. content_copydownload

2. Mitigation Strategies

Bumba takes the following measures to mitigate the impact of system risks and disruptions:

i Redundant infrastructure with automated failover.

ii. Real-time system monitoring and performance analysis.

iii. Robust capacity planning and scaling capabilities.

iv. Rigorous and proactive security protocols and regular security audits.

v. Proactive regulatory engagement and compliance programs.

vi. Continuous system updates and testing protocols.

vii. A dedicated support team to respond to incidents and customer queries

3. Customer Communication

We will provide updates regarding system performance and availability primarily through our status page, which can be accessed at bumba.global/status In the event of an urgent issue, we may send additional communications via email, Social Media or in-platform notifications; however, it is your responsibility to proactively check the status page for the most up-to-date information.

4. Disclaimer and Liability

While Bumba takes all reasonable steps to minimize the impact of these potential disruptions, we cannot guarantee uninterrupted access or performance of our platform. By using our platform, you acknowledge and accept the inherent risks of these events.

Please note that Bumba does not guarantee the continuity of the services and will not be liable for any loss or damage arising from a temporary suspension of the services or any other issues listed in this notification.